---
title: Generating Classroom Links via the HiLink Dashboard
description: Administrators in the HiLink platform may need to assist users who cannot use their automatically generated classroom. This guide shows how to generate a new classroom link and share it with users directly.
---
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# Generating Classroom Links via the HiLink Dashboard
## Administrators in the HiLink platform may need to assist users who cannot use their automatically generated classroom. This guide shows how to generate a new classroom link and share it with users directly.
### Potential scenarios where this guide may be needed:
- **Emergency Classroom Access:** Ensures continuity of learning by enabling manual link generation when automated systems fail.
- **Educator Assistance:** Allows administrators to quickly generate and distribute classroom links to instructors.
- **User Support & Troubleshooting:** Helps administrators assist users who are unable to access their classrooms due to technical issues.
### Step 1: Create a New Class
### 
- Once you have logged into the HiLink Dashboard, use the “Create” button to generate a new classroom.
- Input the details of the class. Once all the details are included, click “*Confirm”* to create the new class.
### Step 2: Retrieve & Send Link(s) to Class
- Locate the class you just created in the list.
- Under "Quick Actions", click the Link icon. 
- Choose the appropriate link based on the role:
-  : Provide this to instructors.
-  : Provide this to participants.
- Copy the link by clicking the Copy icon on the right.
- Send the link to your users. Instruct them to open a web browser and paste the link to access the classroom.
### Additional Tips
- Verify users are using a [supported browser](https://info.hilink.co/hilink-virtual-classroom-system-requirements) (Google Chrome or Safari).
- If users continue to experience issues, advise them to clear their browser cache and cookies.
- If the issue persists after following the troubleshooting steps, please contact the HiLink support team for by submitting a [Help Ticket](https://info.hilink.co/kb-tickets/new). Please allow for 24-48 business hours for a response.
- Provide the following details to help us resolve the issue quickly:
- The device and browser being used
- A description of the issue
- Any error messages encountered
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