---
title: HiLink General FAQ
description: Find answers to common questions about HiLink, including its live collaboration platform, APIs, AI capabilities, integrations, security, scalability, and use cases.
---
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# HiLink General FAQ
### 1. What is HiLink?
**Q: What is HiLink?**
**A:** HiLink is a live collaboration platform for products that need real-time human interaction. It provides the video, audio, interactive collaboration, session management, and AI capabilities needed to embed live experiences directly into an existing product.
**Q: What does HiLink do?**
**A:** HiLink provides the infrastructure behind live sessions, including real-time video and audio, virtual classrooms, streaming sessions, interactive collaboration tools, recordings, session data, and AI-powered session intelligence. Organizations can use HiLink to add live interaction to their own products without building and maintaining the underlying real-time infrastructure themselves.
**Q: Who is HiLink built for?**
**A:** HiLink is built for businesses that need live interaction as part of their product or service. This includes education companies, tutoring platforms, enterprise software providers, service businesses, and organizations building products around live human-to-human or human-to-AI interaction.
**Q: Is HiLink a virtual classroom, video platform, or API?**
**A:** HiLink can power all three. Its most proven use today is the virtual classroom used by education and tutoring platforms, and the same underlying capabilities — real-time video and audio, interactive collaboration, session management, recordings, and AI — are exposed through APIs and integration tools so organizations can embed live experiences directly into their own products rather than adopting a separate video application.
**Q: What makes HiLink different from Zoom, Google Meet, or other video platforms?**
**A:** Traditional video platforms are primarily designed as standalone destinations where users go to have a meeting. HiLink is designed to be embedded into the product experience itself. Instead of sending users to a separate video application, businesses can integrate live sessions, collaboration tools, recordings, and AI capabilities directly into their own applications and workflows.
**Q: What does “live collaboration infrastructure” mean?**
**A:** Live collaboration infrastructure is the underlying technology that enables people, applications, and AI systems to interact in real time. For HiLink, this includes real-time communication, interactive collaboration, session management, recordings, session data, and AI capabilities that can be incorporated into an organization's existing product.
**Q: Can HiLink be embedded into an existing product?**
**A:** Yes. HiLink is designed to be integrated into existing applications. Organizations can use HiLink's APIs and integration capabilities to create live experiences that feel like a native part of their own product.
### 2. How does HiLink work?
**Q: How do users join a live session?**
**A:** Users can join sessions through the experience provided by the integrating application. The organization can determine how users discover and enter sessions rather than requiring them to adopt a separate standalone video platform.
**Q: Can sessions be branded?**
**A:** Yes. HiLink can support branded live experiences so organizations can maintain their own product identity rather than presenting the experience as a separate third-party meeting tool.
**Q: Can we control the user experience?**
**A:** Yes. HiLink is designed to give organizations control over how live collaboration fits into their product. The exact level of customization depends on the integration and capabilities being used.
**Q: What happens before, during, and after a session?**
**A:** HiLink can support the full session lifecycle.
**Before:** session creation, participant management, scheduling, permissions, and configuration.
**During:** real-time video and audio, screen sharing, chat, files, interactive tools, breakout rooms, and other collaboration features.
**After:** recordings, session data, diagnostics, transcripts, summaries, reports, and AI-generated insights where enabled.
**Q: Does HiLink support recordings?**
**A:** Yes. HiLink supports session recording and playback capabilities. Organizations can incorporate recordings into their own workflows and products.
**Q: Can HiLink generate AI insights from sessions?**
**A:** Yes. HiLink can use session data to generate AI-powered outputs such as summaries, transcripts, and structured insights. These capabilities can be used to turn live conversations into information that can support downstream workflows.
### 3. API & Integration
**Q: Does HiLink have an API?**
**A:** Yes. HiLink provides APIs for integrating live collaboration into existing products and workflows. Integration can be as lightweight or as deep as the customer needs.
**Q: What can we build with the HiLink API?**
**A:** The API can be used to create and manage live sessions and integrate capabilities such as virtual classrooms, tutoring, webinars, and other real-time experiences into existing products.
**Q: How long does integration take?**
**A:** It depends on the level of integration you choose. HiLink offers an integration-free option for customers who want to keep implementation effort minimal, as well as full API integration for those who want a deeply embedded experience. The buyer decides how much to integrate and how much engineering effort to invest.
**Q: Can HiLink be white-labeled?**
**A:** HiLink is designed to support embedded and branded experiences, allowing organizations to maintain their own product identity. White-label capabilities and requirements depend on the specific deployment.
**Q: Can we integrate HiLink into our existing LMS, CRM, or product?**
**A:** Yes. HiLink can be integrated into existing software products, including education platforms, LMS environments, CRMs, and other business applications.
**Q: Can HiLink scale with our existing infrastructure?**
**A:** Yes. HiLink is designed to operate as infrastructure within larger software ecosystems, allowing organizations to incorporate live collaboration without having to build their own real-time communication infrastructure from scratch.
### 4. AI & Session Intelligence
**Q: What does HiLink’s AI do?**
**A:** HiLink's AI capabilities turn live session activity into useful information and workflows. Depending on the use case, this can include transcription, summaries, translations, structured session insights, reports, and AI-assisted workflows.
**Q: Can HiLink summarize live sessions?**
**A:** Yes. HiLink can generate AI-powered summaries from session content, helping organizations turn long live sessions into concise, usable information.
**Q: Can HiLink turn conversations into structured data?**
**A:** Session data is handled securely and only processed for the purposes agreed upon with the customer. Organizations retain control over how their session data is used, including whether it is processed for AI-generated summaries, reports, or other workflows.
**Q: What happens to session data after a meeting?**
**A:** Session data can be used for post-session workflows such as recording playback, transcription, summaries, reporting, analytics, and AI processing, depending on the capabilities enabled by the organization. Data handling, retention, and access depend on the organization's configuration and applicable agreements.
**Q: How is customer data handled?**
**A:** Customer data is handled according to HiLink's applicable security, privacy, data-processing, and contractual policies. Organizations should confirm specific data handling, retention, and AI-processing requirements with HiLink during implementation.
5\. Education & Virtual Learning
**Q: Can HiLink power virtual classrooms?**
**A:** Yes. HiLink can provide the infrastructure for virtual classrooms, including real-time communication, interactive collaboration, session management, recordings, and AI-powered post-session workflows.
**Q: Does HiLink support tutoring?**
**A:** Yes. HiLink can power one-to-one and group tutoring experiences and can be embedded into tutoring platforms and education products.
**Q: Can schools use HiLink?**
**A:** Yes. Schools and education organizations can use HiLink to provide live instruction and virtual learning experiences within their existing technology ecosystem.
**Q: Can tutoring companies embed HiLink into their platforms?**
**A:** Yes. HiLink is designed for organizations that want live instruction to be part of their own product rather than redirecting users to a separate video platform.
**Q: Does HiLink support breakout rooms?**
**A:** Yes. Virtual classroom experiences can support breakout rooms for small-group instruction and collaboration.
**Q: Does HiLink support screen sharing, chat, files, etc.?**
**A:** Yes. HiLink supports common live collaboration capabilities such as screen sharing, chat, file sharing, and interactive classroom tools.
**Q: Can administrators manage classroom permissions?**
**A:** Yes. HiLink provides administrative controls for managing participants, classroom access, permissions, and other aspects of the live session experience.
**Q: Can educators access recordings and AI-generated reports?**
**A:** Yes. Where enabled, educators and administrators can use recordings, transcripts, summaries, and AI-generated reports to support post-session workflows and student or learner management.
**Q: Can HiLink support telehealth workflows?**
**A:** HiLink can support live video and collaboration workflows for telehealth applications. Specific healthcare, privacy, and compliance requirements should be evaluated based on the use case.
**Q: Can HiLink support corporate training and onboarding?**
**A:** Yes. HiLink can support live training, onboarding, workshops, and other internal learning experiences, with capabilities such as live sessions, collaboration, recordings, and AI-generated session insights.
**Q: Can HiLink support legal or compliance-sensitive consultations?**
**A:** Yes. HiLink can support secure live consultation workflows, including video sessions, recordings, and session data. Specific security, privacy, and compliance requirements should be evaluated based on the use case.
**Q: Can HiLink support coaching and consulting workflows?**
**A:** Yes. HiLink can support one-to-one and group coaching or consulting, with live sessions, collaboration tools, recordings, and AI-powered post-session workflows.
### 6. Enterprise & Security
**Q: Is HiLink secure?**
**A:** HiLink is designed with security and data protection as part of its infrastructure. Enterprise security requirements should be reviewed with HiLink based on the organization's specific deployment and compliance needs.
**Q: Where is session data stored?**
**A:** Session data is stored within HiLink's infrastructure according to the applicable deployment and data-processing configuration. Organizations with specific data residency requirements should confirm available options with HiLink.
### 7. Scale & Reliability
**Q: How many participants can a session support?**
**A:** HiLink is optimized for interactive live sessions, which typically run up to around 50 participants per session, with higher limits available on review depending on the session type and configuration. HiLink’s scale strength is running many sessions at once rather than a single very large broadcast, so organizations planning large single-session events should discuss their requirements with HiLink.
**Q: Can HiLink support thousands of concurrent sessions?**
**A:** HiLink is designed as infrastructure for organizations operating live experiences at scale, including multiple concurrent sessions. Large-scale deployments should be evaluated based on expected concurrency and usage patterns.
**Q: What happens if connectivity is poor?**
**A:** HiLink's real-time infrastructure is designed to support users across varying network conditions. Actual session quality depends on factors including network connectivity, device performance, and local infrastructure.
### 8. Getting Started
**Q: Can I see a demo?**
**A:** Yes. Organizations can request a demo to see how HiLink's live collaboration infrastructure can fit into their product.
**Q: Can I talk to someone about our use case?**
**A:** Yes. HiLink can discuss specific technical, product, and business requirements with organizations evaluating the platform.
**Q: What information do you need to recommend a solution?**
**A:** The most useful information includes:
- What your product or service does
- Who uses it
- Why you need live interaction
- Expected number of participants per session
- Expected number of concurrent sessions
- Expected monthly usage
- Required features
- Existing systems that need to be integrated
- Branding or white-label requirements
- Security and compliance requirements
- Data residency or retention requirements
- Whether you need APIs, SDKs, or a fully managed experience
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